Privacy Policy –

Flourish Within Wellness

Effective Date: 30/11/2025

Coach: Hattie Bretherton, Registered Nurse and Health Coach

Website: https://www.flourishwithinwellness.com

Contact: flourishwithinwellnessnz@gmail.com

Flourish Within Wellness operates the https://www.flourishwithinwellness.com website and provides health coaching services. This Privacy Policy explains how your personal information is collected, used, stored, and protected when you use our services online or during coaching sessions. By using our services, you agree to the practices described here.

We follow the Privacy Act 2020 and the New Zealand Health Information Privacy Code, as well as the ethical and confidentiality standards of the Nursing Council of New Zealand, HCANZA, and the International Coaching Federation.

1. Information We Collect

Personal Data

To provide and improve the service, we may collect information such as:

• Name, email address, phone number, postal address

• Date of birth and gender

• Health information including medical history, current conditions, medications, lifestyle habits, and mental wellbeing

• Session notes, progress updates, and action plans

Usage Data

We may collect information about how you access the website, such as:

• IP address, browser type, device type

• Pages visited, time spent on pages, and site interactions

• Cookies and tracking data

Cookies and Tracking Technologies

We use cookies, tags, and scripts to support website function and improve user experience. You can manage cookies through your browser settings, though some features may not work without them.

Examples include:

• Session cookies for basic operation

• Preference cookies to remember settings

• Security cookies to protect the service

2. How We Use Your Data

Your information is used to:

• Provide and personalise coaching services

• Maintain high quality service and improve the website

• Communicate with you about sessions, updates, and resources

• Track progress and tailor coaching plans

• Collaborate with your healthcare team when you give consent

• Analyse website use and improve user experience

• Address technical issues and support security

All use of health and personal information aligns with HCANZA, ICF, and New Zealand privacy requirements.

Marketing and Communications Consent

If you provide your email address or contact details through the website, booking forms, or coaching services, this is treated as consent to receive future updates, resources, and marketing communications related to Flourish Within Wellness. You may opt out at any time by using the unsubscribe link or by contacting us directly.

2a. Confidentiality

All information shared in coaching sessions is confidential. Information may only be disclosed without your consent if required by law or if there is an immediate risk of serious harm to you or to others. Where possible, this will be discussed with you first.

Coaching sessions are not recorded unless agreed in writing for supervision or training purposes, and you may withdraw consent at any time.

3. Data Sharing and Transfers

Your information may be shared under the following circumstances:

• With your consent, for example when working with your GP or other healthcare providers

• When required by law or to prevent serious harm

• With trusted third-party service providers involved in scheduling, record keeping, telehealth, analytics, or payments. These providers are required to protect your information

Your information may be transferred or stored in New Zealand or other regions using secure safeguards.

4. Data Security

We use reasonable physical, technical, and administrative measures to protect your personal and health information. Digital data is stored in secure, password protected systems that meet industry standards. While no method of transmission is fully risk free, we work within HCANZA, ICF, and legal guidelines to maintain strong confidentiality and privacy.

5. Retention of Data

We retain your information only as long as required for coaching, legal compliance, or professional record keeping. When no longer needed, information is securely destroyed according to HCANZA and ICF guidelines.

6. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe a child has provided information, please contact us so it can be removed.

7. Your Rights

You have the right to:

• Access your personal or health information

• Request corrections or updates

• Withdraw consent for sharing information

• Request deletion of your information, subject to legal and professional obligations

To make a request, please contact us. We will respond within a reasonable timeframe in accordance with the Privacy Act 2020

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The effective date will reflect the most recent version. Significant changes may also be communicated by email.

10. Contact

For questions or concerns about this Privacy Policy or your personal information:

Hattie Bretherton, Registered Nurse and Health Coach

Email: flourishwithinwellnessnz@gmail.com

Your trust is important. I am committed to keeping your information safe, confidential, and treated with care.